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Delivery & Returns

Please find all relevant delivery and returns information below. If you have any further queries regarding your order, please get in touch with our team.

You can also find more information in our Privacy Policy and Terms and Conditions.

Bathroom Luxe Returns Policy

All goods purchased online can be returned in their original manufacturers packaging within 14 days of receipt.

Should you have any queries at all regarding our returns policy then please do not hesitate to contact us on 0191 389 8889.

Delivery & Special Order Items

Many items are available for immediate dispatch and most are free delivery, however depending on the products you have ordered this may differ. We typically aim to deliver goods within 7 days; please note special order items are designated as 14 days or more and items procured from abroad may take longer. The estimated delivery time will always be shown next to each product prior to ordering, however if you require a more precise delivery time then please do not hesitate to call us on 0191 3898889 or Email: [email protected]

Scale of Delivery Charges

Many items are Free delivery however if this is not possible please see our scale of delivery charges as below. Our delivery charges will always be displayed prior to order, please note there is only one delivery charge per order.

  • Free Delivery:   £0.00 (All such designated items) 
  • Small items:      £14.95 (e.g. basin taps or similar size) 
  • Medium items£19.95 (e.g. free standing bath taps or similar size) 
  • Large items:      £24.95 (e.g. Sanitaryware or similar size) 
  • X Large Items:   £49.95 (e.g. Acrylic baths or similar size) 
  • XX Large Items: £99.95 (e.g. Stone baths or similar size) 

Worldwide Deliveries

Export charges can be discussed with our sales department including Zero VAT destinations. For further information please call us on 0191 3898889 or Email: [email protected]

Can I pick up my order?

Yes. If you prefer to pick up your order from our showroom or warehouse, please select this option when proceeding through the Checkout. We will then telephone you once your items are ready for collection and of course, there will be no delivery costs incurred.

Delivery Services

Small items may be sent using either Parcel Force or DHL type couriers. Larger deliveries use a Pallet Service who will contact you directly to organise the delivery of your goods, please note this is a kerbside only service. Our transportation office will sort out the logistics and keep in contact with every step of the way.